Once your application has been processed, the request will be made to deliver your card directly to your home address within 7-10 business days.
Your PIN will be sent to you first, followed by your card. Once you have both, you can activate your card.
On receiving both your PIN and your card, you can activate your card in the following ways:
You can ONLY change your PIN once you have activated the card, and ONLY the cardholder can change the PIN.
You can change the PIN in the following ways:
The cardholder can request a new PIN via the following:
If you enter your pin incorrectly 3 times, your card will become inactive for 24 hours. You may still use the card for PayWave.
When making a payment to a third party, use your 16-digit card number to make the transaction. For any issues with making payments via this method, contact Customer Support on 13 25 85.
When making a purchase, ONLY select the ‘Credit’ option or use Visa PayWave.
Visa PayWave is the easy, secure and convenient contactless payment method. The cards have a tiny antenna embedded into the chip, which allows you to tap and pay without the need for typing in a PIN.
There are several reason why your card may be declined:
No other funds can be transferred to your salary packaging cards, other than those predetermined and agreed upon by your Salary Packaging Administrator and your payroll officers.
You must notify Beyond Bank immediately once you notice that your card is missing. This can be done by:
You can also update your card status to Lost or Stolen via your internet banking. Login to your MyCardPlus-Beyond Bank Internet banking MyCardPlus.beyondbank.com.au Select ‘Card Services’ > ‘Update Card Status’.
Contact your Salary Packaging Administrator to advise of the lost or stolen card.
Beyond Bank are governed by the “Visa International Operating Regulations”. If there has been a charge for goods or services that have not been authorised by you, it is fraud.
You will need to complete a Visa Transaction Dispute Form available from a branch or by calling the Customer Member Contact Centre on 13 25 85.
8am to 8pm (CST) weekdays
9am to 3pm (CST) on Saturdays
(All States – excluding Public Holidays)
You can contact the Member Contact Centre on 13 25 85.
If outside these hours, for lost cards, call Visa Card 24 hour toll free hotline on 1800 648 027 (within Australia), or +61 2 8299 9101 (overseas)
Member Contact Centre consultants can assist with the following:
The Beyond Bank Member Contact Centre number is 13 25 85.
Yes, you can by logging into MyCardPlus.beyondbank.com.au
You can find help and assistance with Internet Banking by calling Beyond Bank on 13 25 85 or to reset your paassword.
Please check with your Salary Packaging Administrator.
You can use the card to purchase meals and/or drinks for your family and/or friends. The card can also be used for accommodation and venue hire where you were present and utilising the benefit. Please check with your Salary Packaging Administrator any additional rules regarding expenditure on this card.
Yes. Currency exchange fees may apply as an additional cost. Overseas transactions fees may apply, please discuss these with your Salary Packaging Administrator before use overseas.
You can access your meal and entertainment expenses by acesssing internet banking. MyCardPlus.beyondbank.com.au
Yes, you may request up to two additional (secondary) cards for family members. The secondary card transactions will be included in your overall annual purchases. Please contact your Salary Packaging Administrator to request the additional cards.
From the date of your termination, you will have a period of days to spend the funds on your card. Please discuss with your Salary Packaging Administrator or Employer regarding the time period and conditions.
You do not need to verify your claims. That’s the benefit of using your Meal Entertainment Card! You may need to keep your receipts, please contact your Salary Packaging Administrator to confirm.
Yes. You will need to have a card to make these purchases.
You will need to keep receipts if you are catering for/organising a special event. You will need to keep a record of the event and the attendees. This is required by the ATO if they decide to carry out an audit. You can access your entire transaction history via your Beyond Bank Internet Banking service. Please contact your Salary Packaging Administrator to confirm.
It is recommended that you have zero balance at the end of the FBT year (March 31). This means that you are eligible to salary package the full benefit amount in the following year, please speak to your Salary Packaging Administrator for further details. MyCardPlus can also assist you in spending remaining funds on your card.
Yes, you can change the amount, and there is no limit as to how many times you can change the amount, unless your Salary Packaging Administrator itself enforces a limit. Please contact your Salary Packaging Administrator regarding all salary deductions.
Yes, you can change the amount, and there is no limit as to how many times you can change the amount, unless your Salary Packaging Administrator itself enforces a limit.
When a change is requested, your Salary Packaging Administrator will liaise with your payroll officers to action these amendments subject to the employer assessments and approvals.
If you work for a public hospital, PBI charity or rebatable organisation and your employer is eligible to offer salary packaging as an employee benefit, you can request to salary package using a Living Expense and/or Meal Entertainment card through MyCardPlus.
If you are unsure of your eligibility, we advise to check with your employer about your employee benefits available.
The Australian Tax Office (ATO) provides a capped amount for your living expenses each FBT year. Please contact your Salary Packaging Administrator regarding capped amounts.
These are the everyday expenses that are incurred by you or your family, such as:
You will determine the amount of pre-tax dollars that you would like to allocated from your salary each pay period. These funds will then be transferred to your living expenses card for you to begin making purchases up to your balance amount.
You will first need to check with your employer as to whether they offer the Living Expenses benefit and that they use MyCardPlus as an official salary packaging card provider. Regarding how much you can package, please contact your Salary Packaging Administrator for information.
The Living Expenses card can be used for payments at all national and international VISA accepting locations.
You are responsible for the appropriate use of your card and any additional cards related to your account. Overseas transactions fees may apply, please discuss these with your Salary Packaging Administrator before use overseas.
MyCardPlus does not require you to keep receipts for purchases on your living expenses card. However, you may want to keep them for your own records.
Once your online application has been processed, the request will be made to deliver your card directly to your home address. You will receive a PIN letter first and a few days later you will receive your new card. Please allow up to 7-10 business days from the receipt of your application to delivery date.
You can access your living expenses by accessing internet banking. MyCardPlus.beyondbank.com.au
There are several reason why your card may be declined:
If your card is declined, you will need to choose a different method of payment. That particular purchase will not be eligible for a reimbursement claim.
Yes, you may request up to two additional (secondary) cards for family members. The secondary card transactions will be included in your overall annual purchases. Please contact your Salary Packaging Administrator to request the additional cards.